Muehlstein & Company
Customer self service application allows customers to view, track and manage orders of bulk plastic. Customers can release orders, manage ship dates, track rail cars and see complete financial detail of their account – in real time! And the site is available to Muehlstein’s sales force as well as Muehlstein’s customer service team, so everyone is working from the same perspective. The result is a 40% reduction in customer service calls and an increase in customer satisfaction, not to mention the steady repeat business of customers who find Muehlstein easy to work with.  Read the complete case study »

ASSA ABLOY
Locks and door handles are highly configured items. ASSA ABLOY’s customers and sales people often submitted orders for locks that could not be built due to configuration restrictions. By exposing the configuration rules via a web service to a simple online web application, customers and sales people can configure products online. The result is improved order quality, a fast smooth order process with no need to cancel and rework orders. But best of all, the customers are satisfied.

CATIC (Connecticut Attorney’s Title Insurance Corporation)
CATIC’s application portfolio consisted of several client/server applications that were not integrated and becoming more and more difficult to maintain. But before embarking on a rewrite of their systems, CATIC asked ACG to select and implement a set of application development disciplines and tools to ensure that the new application development efforts produce quality and timely results. In addition, ACG helped CATIC with the architecture of the application suite, employing thin client, smartclient and client/server as required by the applications.               

XSE
As a wholesaler of ink and toner, XSE must provide products for thousands of printer, and copier models. Retailers (XSE’s customers) need to quickly identify the appropriate product, determine price and availability and have it shipped to their customer for next day delivery.  ACG built a customer web site for XSE that allows a google-like search to help customers find the right product, see their specific pricing, view real time availability and order the product for delivery the next day. The web site is directly connected to XSE’s JD Edwards ERP system. The real time integration eliminates the need for XSE personnel to get involved in the process. The result: orders are up, customer service calls are down and the cost of ordering has been reduced.

Alstom Power
Building a power plant requires tremendous coordination of people and materials. Every task needs to be scheduled and completed on time in order to allow the next task to begin. Managing suppliers in this environment was time consuming and costly for Alstom. ACG worked with Alstom to create a web application that interfaced directly to their ERP system. The web site actively managed the suppliers, doing the expediting via email and alerting the construction team concerning scheduling issues. The reduction in expediting costs alone, justified the system.  

Tauck World Discovery
When Tauck, a high end tour operator, needed to upgrade their 20 year old reservation system, ACG helped them design and build a state of the art, highly functional system that leveraged their business logic through the use of web services. The result is faster call times, improved customer service, more complete data and drastically reduced training time for call center personnel. Tauck has satisfied customers and an efficient, comprehensive yet easy to use reservation process. Next step – customer self service leveraging the web services.